Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. It has two outputs on the left of the wall box. If your not a virgin media customer then nothing. on 01-06-2022 21:59. Thanks for your post and a big welcome to the Community. 3 Kudos Reply. Hi, I just moved to a new house and got my virgin media kit today. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Reply. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Tried to connect it but unfortunately there is no wall socket at all in property. What do we do? - 5352510. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. nor can I find a external brown box. Home Phone. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Security matters. The cable could be hidden within, or behind, furniture. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. But there are 2 wires leading which can be plugged in the hub. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Learn more. Tudor. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. QuickStart, set up and connections. Step 4. Getting Connected with Virgin Media is easy when you have a wall socket. @adelphiaUK wrote:. The cable could be hidden within, or behind, furniture. Manage Your Account. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We're here to help. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. My Virgin Media App. If you had any further enthusiasm. . Now to my Issue: I opted for the self-installation ki. No virgin media wall socket. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Sometimes there is no wall box, just a trailing cable. Can you help me please. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click & Collect. on 25-09-2022 15:41. Post a photo of the "wrong" socket please. There must have been a previous installation or you would not have been offered a self install. We have tried plugging it into the only box we found it would fit but no luck. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. Switched On Families. So you can either unscrew this one & push on the connector provided in the Quick Start pack. TEL1 on the hub should take on your. 0 Kudos Reply. The first thing is to start making alternative arrangements for your internet connectivity. Virgin Media; My Virgin Media; Shop;. I have tried to contact vm but I don’t have a landline number so they w. Phone. Well I can't seem to find anything like that and the closest thing I can find is a. Virgin Mobile. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. . on 17-03-2023 15:45. We have tried plugging it into the only box we found it would fit but no luck. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. on 25-09-2022 15:41. A couple of past examples are in the images below. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Second, you'll likely need a manned installation for your VM services. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. We would like to show you a description here but the site won’t allow us. Account - Cable. I have signed up as a new user for Virgin Fibre. Manage Your Account. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Absolutely not. Hi Graham. Also tried the Ethernet, not. A photo would be helpful if possible. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Account - Mobile. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. . Tudor. 13. Socket should be on the underside. 0 Kudos Reply. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. 4 weeks ago. The box and cables may have been removed by the previous occupiers. Reduces the number of required wall sockets. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. which will give you a general idea of VM fixtures and fittings. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No Wall Socket. Tudor. It also protects the network from 240 volts being fed to it by faulty TVs in your home. The other is marked TV, & this is used for TV & Broadband. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. It feels like I need to just obtain a connector to enable the two to fit. Call the pre-installation and delivery team on 0800 052 1734 explain. Stay safe online. Im a new VM customer, and am getting Broadband and phone. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Gradually increase the force until the. Account - Cable. The technician visited a. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Sometimes there is no wall box, just a trailing cable. No virgin Media wall socket Vera03. . on 27-01-2023 17:22. We'd love to assist with this, I will send you a PM here soon so we can look into what's. We would like to show you a description here but the site won’t allow us. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Stay. You should see a cable going through the wall and if you trace this inside, you should get the cable. on 17-12-2022 10:39. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. @Briannahsarah wrote: Here is a photo. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. on a domestic hub you look at the values thus. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Follow these steps to install your virgin Media Broadband, TV and Phone service. The top “capped” one is marked FM & has been disused since cable went digital. Some properties do not have a wall socket, only a cable. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. VM will usually only supply a Quickstart to a property that had VM previously. We have the quickstart pack but sadly cannot get broadband set up and working. 03. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. The metal box in photo 3 looks like a likely contender. Browse Re: No wall socket. The cables from the external box lead to a Bt open reach socket and a blank socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Occasionally only a very short stub of wire is left behind often hidden. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The thing is that there is no socket in the wall. The port of wall socket - 5152519. Try the automated service status number 0800 561 0061 to check for any faults in your area. I highly doubt my landlord will allow a virgin coax. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. Account - Cable. 30-01-2023 13:36 - edited 30-01-2023 13:51. The power light will start to flash. Please help. If it is a loose cable only, you will need one of these to connect the Quickstart cable. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I was told when purchasing the broadband package that fibre was available here. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Entertain me; Broadband Deals. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Forum; Apps. on 31-12-2021 10:47. Reply. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Being connected to the internet is one of the most important modern essentials in 20. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I wanted to check with people on here before trying to get an engineer in, just. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I have taken a look on our side and it looks as though you have spoken with the team regarding this. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Re: No virgin media wall socket. Reply. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I'm at the stage where I need to plug the -. socket. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. The internal wall boxes are mostly oblong. It has two outputs on the left of the wall box. Hello VLNeedham. If you can get Quickstart, you can choose one of two delivery options. There is one Ethernet connection point and socket with a circle on the wall. Account - Mobile. We all know and love the internet and TV services that can enter our homes through entry points. 0 Kudos. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Not able to set up my broadband. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. how do I get an engineer out to resolve?. Browse Virgin Media Virgin Media Community. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Sometimes there is no wall box, just a trailing cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. ThanksHello there. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Welcome to Virgin Media’s help and support page. Call the pre-installation and delivery team on 0800 052 1734. Account - Mobile. Get the Hub ready by connecting the wires. Being connected to the internet is one of the most important modern essentials in 20. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, my isolator cable does not fit into the virgin media wall socket. Thank you. 0 Kudos. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Could an engineer be arranged to install please as my account is due to go live today. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Account - Mobile. No wall socket to connect. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. . #2. Sometimes there is no wall box, just a trailing cable. Wall socket. You need to go outside and locate the brown or grey omnibox on the wall. It can take 5 to 10 minutes to restart. If you're still. Stay safe online. Can you help? - 5401771. The existing cables will be screw-on (11 mm spanner or pliers required). on 14-10-2022 10:22. . It is actually a VM box but a very old one, even though it was still in use just over a month ago. Kit arrived today…no wall box so unable to install. . You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Give virgin a call and arrange an engineer visit. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Got my package today and there is an isolated cabled with it but I don't have the wall socket. 1 [or 192. Browse. Stream from Virgin Media. If you do have a socket you can post a photo here. Browse Virgin Media Virgin Media Community. The hub got delivered on time as promised. I don't work for Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. However, I do not have any of the specified wall sockets available. I ordered self-install kit just to find out there is no Virgin socket in my new property. Can anyone advise? ThanksOptions. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The answer is yes. Kath_F. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. on a domestic hub you look at the values thus. 388. Virgin Media; My Virgin Media; Shop;. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. The isolator has a terminator cap (marked below) fitted to the open end. Tudor. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. All forum topics; Previous topic; Next topic; 1 REPLY 1. com email address to different Virgin account. 3 minutes ago. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 97K; 1. Can anyone help or know how long it takes to g. (My photo is too big for - 5104888. Account - Cable. I cannot find a Virgin wall socket within my flat. service status says landline and broadband working but TV has fault. Get the Hub ready by connecting the wires. Switched On Families. on 06-03-2023 09:36. A non-split socket will have the sockets and screws in the middle. In response to Jonny-M. Please help. Could I get someone to come - 5400021. The Openreach sockets do not work for Virgin Media. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. That is a rooftop aerial outlet for Freeview TV. how can we go about changing our self install to. . correctly to the Virgin Media wall socket, please follow these instructions to get set up. I will only be using one wall socket, so the other socket will have no connections. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Next, connect the power cable. I can only find the TV socket. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you very much 🙂. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Manage Your Account. Sometimes there is no wall box, just a trailing cable. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I am going to cancel. The cable on the right looks like is for a Freeview TV antenna. Or if the other end of the white cable is in a more useful. Home Phone. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. 1) remove the attenuator from the existing cable, plug it into back of hub. We would like to show you a description here but the site won’t allow us. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . The box does however have a hole in the bottom, through which i could see some. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Explain what needs to be done and book an engineer visit. Options. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Following the installation and verification of its functionality, you can browse the web or. Hi mariz2198, thanks for posting and welcome to our community. Account - Cable. Thanks again. No Virgin Media wall socket Go to solution. We're here to help. Willferox, May 6, 2022 #1. I would love to help you get your service installed. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 0 KudosTrouble shooter. But the metal isolator box looks like it might be the wrong way around. No Virgin Media socket Go to solution. The box and cables may have been removed by the previous occupiers. Have a look around and post some photos of what you have got. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. But the wall socket, I cannot attach the wall socket with Isolator Cable. and view the images for a range of different wall box options. Hi there. on 14-09-2022 12:00. Call the Pre-installation and delivery team on 0800 052 1734. . We all know and love the internet and TV services that can enter our homes through entry points.